Frequently asked questions

Yes. We sell to licensed healthcare practices, care facilities, businesses, schools and public bodies. For clinical items we ask for a practice name, address and, where relevant, a license or NPI number during account setup. We do not sell to private individuals.

There is no contractual minimum. Orders below $75 carry a $9.50 handling charge. Orders of $75 or more deliver free within Zones 1 to 3; freight zones are quoted at cost.

In-stock items ordered before 3:00 PM ET arrive the next business day in Zones 1 and 2. Zone 3 is one to two business days, Zone 4 is two, and Zone 5 is two to four. Special-order items are quoted with a lead time before we place them.

Existing accounts in Zones 1 and 2 can request a same-day run before 1:00 PM ET, subject to stock and driver availability. There is a flat $45 expedite fee. We have never charged it to an account when the shortage was our error.

ACH transfer, business check, and Visa, Mastercard, American Express and Discover. New accounts pay by card or ACH for their first three orders. After that, Net-30 terms are available subject to a short credit review.

No. This website does not process payments and does not collect card numbers. Payment is arranged directly through our office or via a secure invoice link issued by our payment processor.

Often, on identical manufacturer, model and pack size. Email the competing quote to postmaster@wiscomed.com and you will get a written answer within two business days. If we cannot match it we will tell you plainly rather than stall.

If we do not stock it, we will source it. Brand loyalty in clinical settings is usually well earned, and we will not push a substitution your staff have not approved.

Unopened, non-sterile, non-custom stock items may be returned within 30 days in resalable condition. Sterile, refrigerated, custom and special-order items are non-returnable unless defective or shipped in error. Full detail is on the Shipping & Returns page.

Note it on the delivery paperwork if you can, then call 484-372-4206 or email us within 5 business days with photographs. Replacements for damaged or mis-shipped goods go out on the next available route at no charge.

Inbound lot numbers are recorded at receipt and against every outbound clinical line. When a recall or field-safety notice affects a lot we have shipped, we identify affected accounts, email the named contact the same day and follow up by phone.

A minimum of 12 months remaining shelf life on sterile goods unless we have agreed otherwise with you in writing for a short-dated, discounted lot.

Yes. Multi-site groups run a single account with per-site delivery addresses, per-site par levels and either separate or consolidated monthly invoicing — your choice.

Yes, routinely. W-9, certificates of insurance, product liability summaries, supplier questionnaires and portal registrations are returned within one business day.

WiscoMed is an independent, owner-operated Pennsylvania business. We do not currently hold diverse-supplier certification and will not claim otherwise on a procurement form.

For accounts above roughly $6,000 in monthly spend we will discuss consigned stock of high-turn items held on your site and invoiced on consumption.

Email or call your account manager with 48 hours notice before the delivery day. There is no cancellation fee and no notice period on the account itself.

Matthew Clayton has owned and run the business since founding it in 2011. There is no outside investment and no parent group.